How Acbuy's Auto-Translation Dashboard Helps Sellers Improve Global Customer Experience
2025-06-04
The Multilingual Review Challenge
On platforms like Acbuy, international shoppers leave feedback in English, Japanese, Chinese and more. This created a nightmare for sellers to manually analyze:
- "ACBUY Nike代购 包装が破れてました" (Japanese)
- "ACBUYすごい早い明朝発送ָ���代购!!" (Mixed Chinese/Japanese)
- "Acbuy代理購入 tearing package, 3 stars" (English-Chinese)
The AI-Powered Solution
Acbuy's smart spreadsheet automatically:
- Translates
- Categorizes#PackagingIssues#ShippingDelay #ProductFake
- Generates
Actionable Business Insights
| Language | Top Complaint | Avg. Rating |
|---|---|---|
| Japanese | Bulging package (包装膨胀) | 3.8/5 |
| English | Extra customs fees | 4.1/5 |
"After seeing '包装破损' (damaged packaging) repeated 62 times in our word cloud, we upgraded to reinforced boxes. Japanese customer ratings jumped 22% in 3 months!" - Acbuy Platinum Seller