Luxury Daigou Customer Retention: AcBuy Spreadsheet Tiered Membership System
2025-07-07
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1. Clear hierarchical headings
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The content emphasizes the operational advantages of using spreadsheets for managing high-touch luxury clientele while maintaining a sophisticated brand aesthetic.
In the competitive world of luxury daigou (shopping代理), maintaining high-value clients requires sophisticated systems. The AcBuy spreadsheet-based membership program
The Power of Tiered Membership Systems
A well-structured membership system allows luxury daigou agents to:
- Identify and prioritize VIP clients
- Automate loyalty-based perks
- Track customer lifetime value (CLV)
- Personalize marketing communications
AcBuy Spreadsheet: Core Framework
| Tier | Annual Spend | Benefits |
|---|---|---|
| Silver | $3,000+ | - Priority customer service - 3% shopping credit |
| Gold | $10,000+ | - Exclusive previews - 5% shopping credit - Birthday gifts |
| Platinum | $25,000+ | - Personal shopper - 7% shopping credit - Luxury gift wrapping |
Implementation Best Practices
- Color-code clients
- Set automatic notes
- Create buyer persona tabs
- Use conditional formatting
- Set automatic notes
Successful Case: Hermès Collector Program
One daigou increased repeat business by 40% after implementing:
- Dedicated "Quota Bag Tracker" tab for Hermès enthusiasts
- Automatic alerts when client's wishlist items became available
- Personalized leather care kit for platinum members
The AcBuy system turns your spreadsheet into a dynamic customer relationship hub. By segmenting clients and automating VIP treatment, luxury daigou businesses can build enduring relationships in this trust-sensitive market.